Course Objective
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
Duration
5 days
Course Prerequisite
To ensure your success in this course, you should have experience with basic computer user
skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for,
browse, and access information on the Internet, and have basic knowledge of computing
concepts.
Delivery Method
• Instructor-Led (Classroom)
Exam Code
• 220-1001 & 220-1002
Objectives
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform
preventive maintenance on personal computers, digital devices, and operating systems.
• Support operating systems.
• Install and configure PC system unit components and peripheral devices.
• Install, configure, and troubleshoot display and multimedia devices.
• Install, confiure, and troubleshoot storage devices.
• Install, configure, and troubleshoot internal system components.
• Install, configure, and maintain operating systems.
• Maintain and troubleshoot Microsoft Windows.
• Explain network infrastructure concepts.
• Configure and troubleshoot network connections.
• Manage users, workstations, and shared resources.
• Implement client virtualization and cloud computing.
• Implement physical security.
• Secure workstations and data.
• Troubleshoot workstation security issues.
• Support and troubleshoot laptops.
• Support and troubleshoot mobile devices.
• Install, configure, and troubleshoot print devices.
• Implement operational procedures.
Lesson 1: Supporting Operating Systems
• Identify Common Operating Systems
• Troubleshooting Methodology
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows
Lesson 2: Installing and Configuring PC Components
• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices
Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices
Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
• Install System Memory
• Install and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troubleshoot Storage Devices
Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power Supplies
• Troubleshoot Internal System Components
• Configure a Custom PC
Lesson 6: Installing, Configuring, and Maintaining Operating Systems
• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs
Lesson 7: Maintaining and Troubleshooting Microsoft Windows
• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows
Lesson 8: Network Infrastructure Concepts
• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services
Lesson 9: Configuring and Troubleshooting Networks
• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections
• Install and Configure IoT Devices