Category & Fee

1. Children aged 3 and above must have a ticket for admission. No admission for child aged below 12 years old unless accompanied by an adult aged 21 years old and above.
2. Ticket holders are responsible to take note of any entry conditions or restrictions imposed on infants in arms, children without tickets or any minimum children admission age.
3. The price of the ticket shall be the price set at the time the order for the ticket is accepted. 
4. For the avoidance of doubt, one (1) ID can only be used to purchase up to FOUR (4) tickets per transaction. Multiple transactions can be made. 
5. In the event of any change of the Identity Card(s) submitted during the online purchase, the current valid Identity Card must be produced before Ticket2u customer service agents or any such authorized personnel in order to be registered. Ticket2u customer service reserve the right to request for further confirmation or documents to verify the ID of the purchaser. In the event the confirmation or documents provided are insufficient to verify the ID of the purchaser, Ticket2u ground floor staff reserve the absolute right to refuse ticket collection or registration.
6. The purchaser must be able to show, for registration purposes, the e-confirmation verification sent to the purchaser and a clear soft copy of the Identity card submitted online during the ticket purchase online. Ticket collection procedure and method are bound by the Terms & Conditions of sale specified here in and any other provision as may be specified from time to time. 
7. Purchasers MUST show their original Identity Card and confirmation email with QR code upon collection. In the event the confirmation or documents provided are insufficient to verify the ID of the individual and/or purchaser, Organizer reserves the absolute right to refuse ticket collection. 
8. Third party are not allowed to collect the ticket.
9. The ticket holder shall be responsible for all tickets after they have been collected. A printing fee of RM20.00 will be charged for each damaged or lost ticket.
10. A valid QR code ticket must be produced to get into the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket. 
11. The resale of tickets is strictly prohibited. Ticket2u reserves the right to cancel any tickets that have been found resold. 
12. Ticket2u will not be responsible for any ticket that is lost, stolen or destroyed. 
13. Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket. 
14. Information is collected from those registering with ticket2u in order to facilitate ticket or other services available. The information is collected and used in accordance with our Privacy Policy .
15. Purchase from Unauthorised Sources / Refusal of Admission
    • Purchase of ticket shall only be made in our designated website at https://www.ticket2u.com.my/(“Website”), Any Ticket purchased from any other source may be unauthorised copies and purchaser(s) may be refused admittance to the Event.
    • In the event that the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.
    • Ticket2u reserves the right, without refund of any amount paid, to refuse the admission to, and/or eject any person whose behaviour does not comply with the rules and regulations set forth by us and/or the venue.
16. Postponement, Cancellations and Refunds
    • Ticket2u does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferrable nor refundable unless otherwise permitted under paragraph below. 
    • If the event is postponed or cancelled, a notice will be posted on the event page and email to purchaser. The Notice shall advise the procedures for requesting a refund and the period of time within which the purchaser could request a refund. For the avoidance of doubt, there shall also be no refund for Processing Fee (RM4.00) and Courier Charges (if any). 
    • In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
    • Refund will not be entertained if a request for refund is made after the given period from the date of the Notice. Such unrefunded sums shall be dealt with at Ticket2u sole discretion.
    • The purchaser must attend and present a valid, original tickets in order to claim refunds. 
    • Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control. 
    • In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances 
    • Ticket2u reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
17. Consent
    • During the Event (including entry into the Event), the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
18. Assumption of Risk
    • The ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring prior to, during or subsequent to the actual Event, including but not limited to any death, personal injury, loss, damage or liability.
19. Changes to Event
    • Organizer reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice. 
    • Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
20. Recording/ Audiotaping
    • No photography, audio or video recording is allowed during the Event .
21. Amendments
    • Ticket2u reserves the rights to supplement, add, change or amend any of these terms and conditions at any time and at its sole and absolute discretion without prior notice.
22. Roles of Ticket2u
    • All tickets sold by Cloudhax Sdn Bhd (Ticket2u.com.my) are sold as an agent on behalf of the Event Organiser ("ORGANISER") and/or the Venue Management/Owner ("Venue Owner"). The Promoter and/or Venue Owner are fully responsible for the Event.
    • Any complaints regarding the Event will be directed to and dealt with by the ORGANISER and/or Venue Owner.
    • For more information, kindly visit https://www.ticket2u.com.my/general-sales-condition & https://www.ticket2u.com.my/cancellation-and-postponement