IF YOU SELL ONLINE, YOU’VE PROBABLY HEARD OF E-COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT. EVERYONE SEEMS TO THINK IT’S ESSENTIAL. BUT WHAT IS IT, AND WILL IT PROVIDE ANY REAL RETURN ON INVESTMENT?

MODULE: E-COMMERCE PROCESS

TOPIC: EC202 - Customer Relationship Management

LANGUAGE: ENGLISH

About this class

What Is Customer Relationship Management?
 Customer relationship management (CRM) is the practice of collecting data about your customers and using it to improve relationships with them. It can cover potential, current, and former customers.

The goal of CRM is to get better results from every customer interaction. It can help you:
- Improve customer retention, which is more cost-effective than customer acquisition.
- Determine what your customers want so you can make smarter business decisions (such as inventory choices).
- Develop better approaches to marketing, sales, and customer service.

Does CRM Matter in Ecommerce? But does it apply to ecommerce? Can it really boost your profits from your online store? For ecommerce businesses, turning a visitor into a loyal customer generates over 500% more revenue than getting a new visitor to your site or listing. You can spend 4x as much on CRM as on advertising and still see better ROI.

We bring you experts from the world of e-commerce to share with you helpful tips and knowledge that you can apply for your e-commerce business.

RSVP NOW BEFORE THE SEAT IS SOLD OUT. FREE OF CHARGE.

Agenda

13:30 Registration

14:00 Introduction to SITEC

14:10 Coach 1 - Will be updated soon

15:10 Coach 2 - Will be updated soon

16.00 Group photo session, refreshments & networking

* This class will be conducted in English.

Who should attend?

Online sellers, e-commerce service providers, SME business, retailers, chain stores, entrepreneurs, university graduates and anyone interested in the e-commerce

Enquiry & Registration:

Website: http://bit.ly/2020ECCLASSSCHEDULE

Email: [email protected]

Tel: 0104419960 (Salman)

*This program is organized by SITEC with the support of Invest Selangor. FREE Admission

About SITEC:

SITEC (Selangor Information Technology and E-Commerce Council) was initiated by Selangor State Government in 2015. We conduct a series of seminars aiming at increasing the e-Commerce know-how for Small and Medium Enterprises. We also host forums and discussion panels inviting emerging and successful e-commerce entrepreneurs to share their stories and real-world experiences. We hope this can serve as the catalyst for the traditional industry to transform their business successfully online and help Selangor to stay at the forefront of social-economy growth driven by this new and fast growing world of e-commerce.

This event is free of charge. However if you cannot make it, do have the courtesy to alert us via email [email protected] or just buzz me via WhatsApp at 010 441 9960 (so that we can tell the caterer as to how much food we need to prepare to minimise wastage).SITEC has also invited companies from the e-commerce industry to come and open counters. You can visit their counters before and after the class to find out more about e-commerce services offered.

Below are some reminder for you:

1) Registration
Event will begin at 1400 and registration starts at 1330. Check-in process is simple, just show us the barcode/QR code of your mobile ticket, or tell us your name will do.

2) Seats
Free seating. Please fill up the front row first. :)

3) Refreshments
Delicious local delicacies are waiting for you after the class.

4) Location
SDCC (Selangor Digital Creative Centre) is located inside i-City Shah Alam (https://goo.gl/maps/nd3Ma8sHUwm). Look for E-28-1, we are at 1st floor and there's a bunting at the staircase, you won't miss it.

5) Parking Rate
Monday to Sunday (6am - 7pm): 1st 2 hour or part thereof,RM3, Subsequent 2 hour of part thereof RM3.
Monday to Sunday (6pm - 6am): Per Entry, RM10

6) Upcoming Free Class Schedule

So I sincerely hope you do not give this a miss as especially if you are still new in the e-commerce industry. Thanks for reading this and I'll see u soon!

Best regards,
SITEC E-Commerce Division
0104419960
SITEC