Get amused at our family-friendly Moroccan-themed waterpark featuring over 14 rides, slides and attractions! Located north of Penang Mainland only 2 km from the plaza toll Bertam.

WATERPARK RULES

Bertam Souk & Water Park is managed by Maritime Waterfront Suites Sdn. Bhd.

1. Waterpark Operations

Opening times

• Water Park
• Unless specified, rides and attractions ends 15 minutes before Water Park closes.

Peak periods

• Entrance to the Water Park is on a first-come first-serve basis.
• At peak times such as holidays and weekends entrance to the Water Park or access to certain attractions may be restricted for safety and crowd control reasons.

Closure

• Rides or attractions may be closed at times due to bad weather, repairs or maintenance.
• Advance notice of closure may be given to guests who subscribe to our email notifications, however Water Park closure may occur without prior notice.
• Bertam Souk & Water Park reserves the right to change the operating hours, close certain rides or attractions, restrict the number of visitors, or cancel or amend any activity without prior notice.

2. Tickets

General terms and conditions 

• A ticket is valid only for the date of visit specified on the ticket. No date change is allowed after the ticket has been purchased.
• Upgrade of a day ticket is permitted on the day of visit only.
• Tickets are non-refundable, non-transferable and not for resale.
• A ticket is valid for use by the person to whom it is issued.
• No refunds are given due to rides or attractions closure, bad weather or any circumstances.
• Tickets remain the property of Bertam Souk & Water Park.

Guests age category 

• Child – 4 to 2 years old
• Adult - 13 to 59 years old
• Senior – 60 years and above

3. Admission to Water Park

Ticket purchase or redemption

• To purchase or redeem ticket, present relevant document as proof of purchase (eg voucher, e-ticket, receipt)
• Expired, altered or duplicated vouchers, receipts or e-tickets are not valid.
• Bertam Souk & Water Park reserves the right to refuse any redemption of ticket which appear to be illegally issued, duplicated or tampered. No refunds will be given.

Wristband

• Present a valid ticket at the Ticketing Counter to redeem a wristband.
• Each wristband is for admission of one person to the Water Park.
• The wristband is non-refundable, non-transferrable, and not for resale, non-replaceable if lost or stolen, and will not be valid if it is altered or damaged.

Children

• Children must be always accompanied by a supervising adult while in the Water Park.

Entry checks

• Security checks will be conducted on guests, bags and items brought into Water Park.
• We reserve the right to refuse admittance or suspend privilege of any person who fail to comply with any of these rules.

Re-entry

• No re-entry is allowed.

Security 

• To safeguard the Water Park, Bertam Souk & Water Park reserves the right to ask guests who fails to comply with any of these rules to leave the park.
• Bertam Souk & Water Park reserves the right to not allow certain items to be used at the Water Park.
• Bertam Souk & Water Park may deal with unattended objects in any manner it deems appropriate.

4. Prohibited Items

• No outside food or beverages, except for bottled water, medicine and baby food.
• No outside tubes or flotation toys, no personal life jackets, no surf boards, and no surfing, snorkel or scuba equipment.
• No drugs or alcohol.
• No guns or weapons or items that appear to be used as weapons.
• No animals.
• No glass containers.
• No coolers and personal chairs.
• No skateboards, bicycles, folding chairs, musical instruments, radios and wireless speakers.
• No wheel rides i.e. scooters or wheeled shoes, except for stroller and wheelchair.
• No selfie sticks, tripods and the use of drones.
• No illegal, hazardous or combustible items.
• Other items deemed unsafe by Bertam Souk & Water Park will not be allowed into the Water Park.

6. Health and Hygiene

• Do not enter the pool or rides if you are feeling ill or have communicable diseases or an open wound.
• Shower before and after using the pool.

7. Responsible and Safe Conduct

• No diving is allowed at all pools.
• Always follow lifeguards’ instructions.
• No running or horseplay.
• Be mindful when walking as the floors can be slippery.
• Aggressive or abusive or unruly behaviour and profanity are not permitted.
• At all times act in a responsible manner and refrain from doing anything which poses a risk to yourself and others.
• Read and obey all signages in the Water Park. Note restrictions for riding and use of Water Park attractions.

8. Personal Belongings

• Do not bring jewellery or valuables to the Water Park.
• We will not be responsible for any lost, misplaced, or stolen belongings.
• Lockers are provided. Keep your belongings in the lockers at a nominal fee.

9. Safety on the Rides

Observe and understand risks

• Water Park safety is a partnership. It is your responsibility to exercise good judgement and act in a responsible manner towards yourself and the people around you, and to obey all verbal and written instructions.
• Waterslides are high-thrill rides. Riders will experience steep declines, inclines, changing directions and high speed. Participation in or on any amusement ride or attraction involves inherent risks.
• Ride restrictions do apply. Please read all signs and listen to lifeguard and ride operator instructions before riding.
• Adhere to height and weight restrictions for your safety.
• Ensure all your safety restraints are fastened properly. Strictly follow ride operator instructions to always ensure your safety.
• Only you know your physical conditions or limitations. If you suspect your health could be at risk or you could aggravate a pre-existing condition, PLEASE DO NOT PARTICIPATE!

Do not participate in the rides if:

• You are pregnant.
• You have a heart condition, neck, or back injury.
• You have a recent illness or surgery;
• You are under the influence of drugs or alcohol; or
• You have impaired senses, body reflexes and coordination. Prohibited items on the slides or rides:
• Hands free electronic devices, selfie sticks cameras, phones; and
• Sharp and protruding objects, loose items, umbrellas, eyewear, bags, caps and cameras.

10. Appropriate attire

• Dress for safety.
• All clothing must be appropriate for a family water amusement facility.
• Proper swimming attire is required.
• Loose fitting clothing and accessories are not permitted.
• Clothing that is revealing or has offensive print is not permitted.
• Life jackets are provided for children and adults. We recommend that all guests always wear a life jacket unless you are a strong or confident swimmer. Only life jackets provided by Bertam Souk & Water Park are authorized in the Water Park.
• Children who are not toilet trained must always wear diapers with waterproof covers.

11. Photography and video recording

• We may take images and video of anyone at the Water Park and use them for any purpose including marketing, promotion, safety and security or for news reporting. By entering the Water Park, you agree for such images to be used at our sole discretion.
• All copyright to all such materials shall belong exclusively to the Water Park without any compensation or other consideration to anyone whose image has been captured.
• You may not take photos, video and images of any kind at the Water Park for use in any publication or commercial purposes without our prior written consent.
• No cameras, mobile phones or any loose objects are allowed in any pools, water slides or rides at any time.

12. Smoking, alcohol

• No smoking of cigarettes including e-cigarette at the Water Park.
• Consumption of alcohol is not permitted.

13. Other prohibited activities

• No form of businesses to be conducted.
• No distribution of any form of material.

14. General Water Park Rules

• By entering the Water Park, you agree to abide by these rules.
• You shall abide by the directions issued by our personnel, announcements broadcast, and notices posted in the Water Park as well as other rules as Bertam Souk & Water Park may issue from time to time regarding the Water Park.
• We take all care to ensure a safe environment however we assume no responsibility for any injury sustained through any means within the Water Park.
• Any provision of assistance that we provide will not be an implied admission of liability in any way.
• Bertam Souk & Water Park reserves the right to change or add to these rules without prior notice to you.