Ticket Purchase and Entry:
Tickets are non-transferable and non-refundable.
Lost, stolen, or damaged tickets will not be replaced.
Tickets are valid only for the specified date, time, and venue.
The organizer reserves the right to refuse entry or remove individuals from the event for any reason, including but not limited to intoxication, disruptive behavior, or violation of venue rules.
Purchasers of multiple tickets are solely responsible for all tickets under their purchase.
Age Restrictions:
Attendees must meet the minimum age of 18 years, OR be a valid student of Sunway College or Sunway University. Any attendee who does not fulfill either of the above requirements must be accompanied by a guardian/parent.
Valid identification may be required to verify age or student status at the venue entrance.
Rules and Regulations:
Attendees must comply with all venue rules and regulations, including but not limited to restrictions on smoking, vaping, or use of unauthorized substances.
Food and drinks are prohibited inside the hall.
Attendees may be subject to search upon entry or while inside the venue.
Any form of harassment, discrimination, or bullying, including but not limited to verbal, physical, or sexual harassment, is strictly prohibited and will result in immediate expulsion from the event.
All attendees must treat fellow concertgoers, event staff, and performers with respect and courtesy.
Health and Safety:
Attendees must adhere to any health and safety guidelines provided by the event organizers, including but not limited to COVID-19 protocols, if applicable.
Attendees are responsible for their own well-being and are encouraged to take necessary precautions to ensure their health during the event.
Prohibited Items:
Weapons, illegal substances, professional recording equipment, or any item that may pose a risk to attendees or disrupt the event are prohibited in the Hall.
The organizer reserves the right to conduct security checks and confiscate prohibited items.
Event Changes or Cancellations:
The organizer reserves the right to make changes to the event, including but not limited to date, time, venue, or lineup, without prior notice.
In the event of cancellation or rescheduling, the organizer will provide information regarding refunds or ticket exchanges in the form of emails or social media updates.
Liability:
Attendees acknowledge that they assume all risks and responsibilities for any injury, loss, or damage to personal property that may occur during the event.
The organizer, venue, and related parties are not liable for any personal injury, loss, or damage unless caused by their negligence or intentional act.
Photography and Recording:
Cosplay Guidelines:
To ensure that everyone attending Sunway Za Rocku has an enjoyable experience, we would like to provide cosplayers with specific guidelines on costumes to keep everyone comfortable.
Cosplay and costumes must not be overly exposing. You may refer to the chart below to see if your costume is acceptable (Yellow area MUST be covered).
Do ensure that there are no sharp edges on your costume.
Prohibited:
- Large costumes. As you will be seated in the hall, it may be inconsiderate for others sitting next to you, in front of you or behind you.
- Clothing that depicts nudity, profanity, hate speech, or adult content (i.e., ahegao or other graphic sexual imagery)
- Costumes depicting the uniforms worn by members of the military, law enforcement agencies, and all other government agencies
- Bunny suits
- All weapon props regardless of material
- Sunway Za Rocku will not be responsible for any damage or loss of cosplay parts suffered at the event venue.
- Sunway Za Rocku reserves the right to deny any/or all costumes not deemed appropriate and/or safe. If a staff member feels that your costume is inappropriate in any way, you will be asked to change or cover it. If you have any questions, you may contact our Instagram page: @sunway_za_rocku
Purchase of tickets means that you consent with the above terms and conditions.
Violation of any of the above terms and conditions may result in immediate expulsion from the event without refund. The event organizers reserve the right to take legal action or involve law enforcement in cases of severe violations or criminal behavior.