T&C to be acknowledged and accepted by purchaser on ticketing website before checking out

Visitors Terms & Condition

• The ticket has limited availability and is sold on a first-come, first-served basis.

• The ticket is non-transferable and can only be used by the original purchaser.

• No refunds or exchanges are allowed for After Race Fest tickets.

• We reserve the right to modify or cancel the event or attraction associated with the ticket.

• Misuse or violation of the ticket terms may result in cancellation and denial of entry.

• Please ensure you read and understand the complete terms and conditions before purchasing the After Race Fest.

GENERAL

1. These Visitor Terms and Conditions ("Terms") govern the relationship between the Event Organiser as event organiser and producer of After Race Fest (hereafter referred to as: the "Event") and consumers:

   1. purchasing products and services via the websites and webshops of the Event Organiser, and 

   2. visiting the Event wherever the location of such Event may be (“Visitors”).

2. Event Organiser: HiFive Entertainment Sdn Bhd. Registration number 202401021860 (1567709-T) is registered under the laws of Malaysia.

3. HiFive Entertainment Sdn Bhd (email at [email protected]a). These Terms are made available on and the Visitors have been given sufficient time and/or reasonable opportunity to ascertain the contents of these Terms before or during the purchase of the products and services of the Event Organiser. These Terms can and will be sent to anyone on request free of charge. This request can be submitted by e-mail at [email protected]

EVENTS

1. To attend the Events Visitors need a valid ticket, which can be purchased at the website and webshop of the Event Organiser (https://www.ticket2u.com.my/afterracefest or https://www.ticket2u.com.my/afterracefest-grab). Promotions are limited to a specific duration and specific criteria.

2. Tickets for Events may only be purchased and used by Visitors with a minimum age of 18 years. A valid ticket provides one time access to the Event with no re-entering.

3. The Event Organiser has the right to deny Event access to Visitors (or remove Visitors from the Event

   1.  Who cannot demonstrate that they have a minimum age of 18 years, unless the website of the respective Event indicates otherwise;

   2. Who do not comply with the house rules set by The Event Organiser in relation to an Event (see Annex A), for instance in relation to alcohol and drug usage or possession, for which the burden of proof lies with the Visitor

   3. If The Event Organiser deems necessary to protect the rights and interests of other Visitors, The Event Organiser or third parties, for instance following complaints.

4. Attending an Event (including travelling to an Event using transport services to and from the Event, including if transportation is offered by The Event Organiser) is at the Visitor's own risk.

5. Tokens, chips or other payment methods used during an Event are valid for that Event only without any reimbursement during or after the Event.

6. The Event Organiser is entitled to make images and/or sound recordings during Events, which can include recordings of Visitors. The Event Organiser is allowed to edit, disclose, multiply and live- stream these recordings or exploit them otherwise.

7. Without the prior written consent of The Event Organiser, Visitors are not allowed to make image and/or sound recordings during the Event, including photographs, films, reproductions of and/or copies of parts of the program, posters and other printed matter.

USE OF THIRD PARTY SERVICE PROVIDERS

1. The Event Organiser uses third party product or service providers in relation to Events, including:

   1. transportation providers, such as tour operators that provide transport to Event locations;

   2. Product or service providers at Event locations, such as locker service providers or stand operators;

   3. Third party payment providers, such as in relation to purchasing Event tickets; and

   4. Accommodation providers, such as in relation to certain Events.

2. Visitors enter into direct relationships with such third parties for which The Event Organiser accepts no liability.

PURCHASE

1. The Event Organiser makes reasonable efforts to ensure the price as indicated on the website is correct. During the purchase process and before acceptance of the offer The Event Organiser will communicate to Visitors:

   1. The total price including delivery costs and the SST, subject to any changes to the rate of SST;

   2. Any supplementary costs, in case the Visitor has expressly opted for a type of delivery other than the least expensive type of standard delivery.

2. Online payment services are provided by third party payment providers who will inform Visitors in advance of acceptable payment methods, for instance credit card or bank transfer. Acceptable payment methods depend per third party payment provider.

3. Visitors have only completed the purchase and entered into an agreement with The Event Organiser when:

   1. the instructions on the website have been followed and all of the required information has been provided

   2. the offer, including these Terms, and the payment obligations have been accepted;

   3. the third party payment provider has successfully received the required payment in full from the Visitor; and

   4. the completed purchase is confirmed to Visitors by email

CONFORMITY

1. The Event Organiser makes reasonable efforts to:

   1. deliver products and services in conformity with the description on the website and the quality and quantity as listed in the virtual shopping cart of Visitors;

   2. ensure that sizes, colours and quantities meet the general accepted level of conformity with the description on the website, unless agreed otherwise.

   3. The Event Organiser cannot guarantee that delivered products and services will be fully compliant with the expectations of the Visitor. All product pictures and descriptions on the website are for illustrative purposes only.

2. The Event Organiser organises specific programs for Events, which are described on the website. The Event Organiser will undertake reasonable efforts to execute the program of the Event according to plan and as announced. However, The Event Organiser is not able to completely guarantee that the execution of the program of the Event is as described, for example with regard to the length or quality of the performance or in case of force majeure.

FORCE MAJEURE EVENTS; EVENTS CANCELLATION OR CHANGE OF EVENT DATE

1. In case of force majeure events, including cancellation by artists or DJ's booked for an Event, public interventions, withdrawn Event permits, strikes, failing devices, pandemics (also including cancellation of an Event as a direct or indirect result of a pandemic, for example as a result of a relatively too small amount of tickets being sold, natural phenomenons such as extreme weather or other circumstances, The Event Organiser is entitled to cancel, change or amend Events, Event dates, Event locations as it deems necessary.

2. In case an Event will be moved to another date as a result of or in relation to force majeure, the ticket will remain valid for the new date on which the Event will actually take place.

3. In case an Event will be cancelled due to force majeure and article 8.2 is not applicable, the Visitor will be entitled to a refund of the paid ticket price. Transaction and handling costs will not be refunded.

LIMITATION OF LIABILITY

1. To the maximum permitted under Malaysian law, The Event Organiser excludes all liabilities in relation to: (1) third party service providers, (i) force majeure events, (iii) cancelled, changed or amended Events, Event dates, Event locations, (iv) conformity of products or services, and/or (v) denying access to Visitors of Event locations or removing of Visitors from Event locations, unless the Visitor proves the intent or gross negligence of the Event Organiser

2. In any event, the maximum liability of The Event Organiser will be reimbursement of the price paid to The Event Organiser in relation to an Event or a product or service from the Event Organiser. Consequential and/or immaterial damages / costs are excluded.

RIGHT OF WITHDRAWAL

1. Visitors who purchased products of the Event Organiser, such as merchandise, have the right to withdraw from the purchase contract within reason, for instance if products are faulty.

2. Visitors must communicate withdrawal to The Event Organiser within 14 days after receiving the products) (or in the event of partial delivery, receiving the last product) by sending an email to [email protected]. The Event Organiser shall provide a confirmation of withdrawal by email upon receipt of the communication.

3. After The Event Organiser has received and confirmed the notification of withdrawal from the Visitor by email, the products have to be returned by the Visitor within 14 days. The costs for the return are to be paid by the Visitor.

4. The burden of proof of exercising the right of withdrawal in a correct way and on time is on the Visitor.

5. The Event Organiser will reimburse products of the Event Organiser to the Visitor within 14 days after being informed about withdrawal by email by providing

   1. the total amount it has received from the Visitor for the purchased products); or

   2. a reasonable and appropriate lower amount when the value of the product is reduced due to how the product is handled, for example in a way that would not be allowed in a  shop. Visitors are only allowed to investigate the products) as far as necessary to determine whether the nature, characteristics and functioning of the products) meet the expectations.

6. The Event Organiser shall reimburse the products by using the payment method which has been chosen by the Visitor during the purchase, unless agreed otherwise. If the Visitor has expressly opted for a type of delivery other than the least expensive type of standard delivery The Event Organiser will not reimburse the supplementary costs.

7. Visitors do not have the right to withdraw from purchase contracts regarding services:

   1. related to leisure activities if the contract provides for a specific date or period of performance, such as Event tickets; or

   2. that have been fully performed if the performance has begun with the Visitor's prior express consent, and with the acknowledgement that the Visitor will lose the right of withdrawal once the contract has been fully performed by The Event Organiser.

 APPLICABLE LAW & COMPETENT COURT

1. The Terms are governed exclusively by Malaysian law, whereby the competent court of Malaysia shall have exclusive jurisdiction.  

ANNEX A - HOUSE RULES

1. The Event Organiser has house rules to make sure that Events pass by safely and peacefully.

2. Attending Events means that the Visitor agrees to these house rules and acknowledges applicability of these house rules.

3. Visitors are required to follow these house rules and any directions during the Event by

   1. The Event Organiser staff;

   2. Security staff, attendants, fire brigade, the police or any other authorised persons; and

   3. Transport and location operators.

4. The Event Organiser has the right to deny Event access to Visitors or remove Visitors from the Event who do not comply with the house rules. Once removed, Visitors will not be allowed to re-enter the Event.

5. Breach of the house rules may trigger The Event Organiser to inform police.

   1. Minimum Age of 18. Visitors (assumingly) under the age of 18 will not be allowed access to Events or will be removed from Events.

   2. Zero tolerance on unwanted behaviour. Visitors (assumingly) demonstrating the following behaviour will not be allowed access to Events or will be removed from Events: (i) urinating or smoking outside the designated facilities or areas, iI) putting down, hiding or keeping goods outside the designated lockers, (iii) distributing flyers, promotion material or any other (free) goods at or nearby Events, (iv) selling or providing any product or service at Events without prior consent of The Event Organiser, (v) using lockers to keep prohibited products, (Vi) using a toilet cabin with multiple people, (vii) climbing a stage, gate, fence, staging or any other object or enter any artist or staff entrance or area which is prohibited to access for Visitors, (viii) having (top and/or bottom) body part(s) exposed during Events, and/or (ix) bringing damage to any item, object, or element which is part of Events.

   3. Medication requires a physician's statement. Visitors should bring a signed physician's statement to be allowed to bring prescribed medication on medical grounds to the Event.

   4. Payment methods valid during Event only. Tokens or chips or other payment methods purchased during the Event are only valid during that specific Event.

   5. Wear earplugs during Event. Loud music will be performed at Events. Earplugs can be brought, which help lower the impact on hearing. Visitors should not stand nearby or in front of speakers from which music is played.

   6. No usage of professional recordings devices. Visitors are allowed to take photos or make recordings using the smartphone, unless used for commercial exploitation. Using professional recording devices is not allowed.

   7. Only unopened packs of cigarettes are allowed into the Event space.

6. Unlawful products. The following products are forbidden to bring to an Event or have available at an Event location: (i) (semi professional photo, film, sound and/or other recording devices of any sorts, (ii) glassware, plastic bottles, beverages, foods, all kind of narcotics or drugs (even in small amounts), (iIi) tin, fireworks, weapons and/or dangerous objects, including objects that may be used as a weapon or may be dangerous or annoying, and (iv) obscene or discriminating clothing or texts on clothing, clothing clearly referencing to a specific soccer team, motor club or criminal or strict religious organisation, clothing that covers the face, flags or similar objects. Of course, bringing an animal is forbidden as well.

7. Cancellation & Rescheduling Policy

   1. Rescheduling Notice

      1. This is a special product and cannot be rescheduled. Please refer to the description on the product page for detailed specifications.

   2. Cancellation Notice

      1. This is a special product and cannot be cancelled. Please refer to the description on the product page for detailed specifications.

      2. In case of partial payment by credit card instalment, payment by the same credit card for this transaction will be made after full refund of the payment.

      3. Deadlines are based on the local time of the product