Terms and Conditions

• Eligibility

  • Children aged 0-3 can enter free of charge

  • The child ticket is only applicable for children aged 4-12

  • The adult ticket is only applicable for adults aged 13-59, while the senior citizen ticket is only applicable for seniors aged 60+

  • The age of every individual will be calculated by the YEAR of birth instead of the month

  • Children must be accompanied by an adult at all times

• MyKad/MyKid and E-ticket(QR) MUST be presented at ticket counter upon admission, visitor needs to pay the difference should the purchased ticket type/price is different from what being presented during checking.
• No cancellation or refund can be made one confirmed.
• Eating, drinking, chewing gum and smoking are not allowed during the visit.
• Tickets are valid for one time entry only.
• No refund will be given due to inclement weather. Please check the weather forecast before purchasing tickets online.

• Not valid with any other ongoing offers, discounts, events, and/or promotion.
• NO CANCELLATION OR CHANGE DATE OR TRANSFER will be accepted upon confirmation of purchase.
• No outside foods & beverages.
• All prices quoted are in Ringgit Malaysian (RM). All published prices are subject to change without prior notice.
• Upon completion of your ticket purchase online, an e-mail notification will be sent to your e-mail address provided during the ticket purchase transaction.
• We recommend you use a personal e-mail address for your ticket purchase. If you used your work e-mail for the transaction and have not received the e-mail notification, do check your Spam folder. It is possible that your employer has marked this as Spam. However, if you have not received any e-mail notification or your E-Ticket(QR), do contact us at [email protected] for further assistance.
• Cancellation / “No Show” Charges 
  a. Penang 3D Trick Art Museum Management reserves the right to impose charges on the total number of tickets reserved in the event of any last-minute cancellation / “no show” on the day of arrival once a reservation has been confirmed.

• Additional Information

  • Children aged 0-11 must be supervised at all times
  • Guests are solely responsible for their own belongings

• Prohibitions & Limitations

  • Dangerous materials and items such as bottles, firecrackers, lasers, and other things that may disturb or inconvenience other attendees are prohibited inside the venue
• Penang 3D Trick Art Museum Management reserves the right to refuse, alter, amend, delete, or add to the stated terms and conditions or withdraw this promotion at any time without prior notice.
• Penang 3D Trick Art Museum management has the right to amend the Terms & Conditions without prior notice.