FAQs
What is the Capybara Virtual Run 2024?
The Capybara Virtual Run 2024 is Malaysia’s first capybara-themed virtual run where participants can complete a 5KM run at their own pace and location. Once the run is completed, you just need to send us the proof of your running activity, and the entitlements will be mailed to your address.
How do I participate in the virtual run?
Simply register online between 20th September and 30th November 2024, complete the 5KM run anywhere, and submit your results by 3rd December 2024.
When is the registration period?
Registration opens on 20th September 2024 and closes on 30th November 2024.
When can I run?
You can complete your 5KM run anytime during the running period, which is from 1st October to 30th November 2024.
How do I submit my run results?
You’ll need to submit your run results by 3rd December 2024. This can be done by uploading a screenshot of your run data from any app or treadmill to track your run. Ensure that the final result is measured in kilometers (KM).
What do I get after completing the run?
Depending on your selected package, you will receive:
- Basic Package: Capybara Event T-shirt, Finisher Medal, E-certificate.
- Premium Package: Capybara Event Jersey, Finisher Medal, Drawstring Bag, Socks, Sports Towel, Shaker Bottle, Keychain, and E-certificate.
Will the merchandise I receive look exactly like the images?
Please note that the actual merchandise may slightly differ from the images shown. All images are for illustration purposes only.
When will I receive my entitlements?
Entitlements will be mailed out starting from 20th November 2024 based on your registration date, following the order of registration. The earlier you register, the sooner you'll receive your entitlements! Please ensure your postal address is correct when registering.
Who is eligible to participate?
The event is open to everyone! However, postage for entitlements is only available within Malaysia and Singapore.
What are the postage fees?
Postage fees are as follows:
- RM10 (West Malaysia)
- RM15 (East Malaysia)
- RM40 (Singapore)
Can I track my entitlements once they are shipped?
Yes, you will receive a tracking number once your items are shipped so you can monitor the delivery.
Can I change my registration details after submitting them?
Changes to your registration (such as mailing address or package selection) are allowed up until the registration deadline of 30th November 2024. After that, no changes can be made.
What fitness apps or trackers can I use to record my run?
You can use any fitness tracking app or device that records distance, such as Strava, Nike Run Club, Garmin, your smartphone’s built-in fitness app, Smart Watch or even track by using a treadmill. Ensure that the final result is measured in kilometers (KM).
What if I can’t complete the 5KM by the deadline?
Unfortunately, if you do not complete the 5KM run by 30th November 2024 and submit your results by 3rd December 2024, you won’t be eligible to receive our finisher medal.
Can I change the details I filled in during registration?
The T-shirt size cannot be changed. To change other details such as mailing address, please inform us at [email protected] or contact us at +6011 6110 8896.
Can I get a refund if I can’t participate?
Unfortunately, all registrations are final, and refunds are not available once your registration is confirmed.
Is this a competitive race?
No, the Capybara Virtual Run is a non-competitive, fun event designed for everyone to enjoy at their own pace. The main goal is to complete the distance and enjoy the experience!
Can I run the distance in multiple sessions?
Yes! You can complete the 5KM distance in one go or over several sessions—whatever works best for you.
Who is the authorized payment merchant for the Capybara Virtual Run 2024?
We have exclusively authorized Caveman Coffee as our official payment partner. All registration fees will be processed through Caveman Coffee.
How do I know my payment is secure?
Caveman Coffee is our trusted payment merchant, ensuring that your payment is secure and processed safely.
Why is my payment going to Caveman Coffee?
Caveman Coffee is the official payment merchant for the Capybara Virtual Run 2024. All payments are directed to them as they are responsible for processing the registration fees.
Can I pay through another platform?
No, we only accept payments through Caveman Coffee for this website. Any payments made outside of this platform will not be recognized or authorized by us.
How will the payment appear on my bank statement?
The payment for your registration will appear under Caveman Coffee on your bank statement, as they are our official payment processor.
What if I have more questions?
Feel free to reach out to our event support at [email protected] or +6011 6110 8896, and we’ll be happy to assist you!
TERMS & CONDITIONS OF CAPYBARA VIRTUAL RUN 2024
The Capybara Virtual Run ("CVR") 2024 (the "Event", "CVR 2024") is organised by Big Chapter Sdn. Bhd. (the "Organiser", "we", "us", or "our"). These terms and conditions and other relevant rules and regulations, applicable to the participants of the Event ("Participants"), can be found at https://events.makantrip.com/e/capybara_virtual_run_2024 (the "Official Website").
By signing up for and providing any information, personal or otherwise, in order to gain access to any product(s) and/or service(s) and/or participate in any programme(s), event(s), talk(s), demonstration(s) or any other activities involving the Organiser and/or the Event sponsors (the "Sponsors"), the Participants are deemed to have given explicit permission for the Organiser and the Sponsors to collect, analyse, collate, share, disclose to third parties, sell and/or otherwise use without any liability to the Participants, any personal information relating to the Participants as may in its sole discretion deem fit, including without any limitation for its programmes, planning, data-processing and statistical or risk-analysis, research, fund-raising and/or any other purposes in furtherance of the functions. The Organiser and the Sponsors declare by virtue of being the Event owner or sponsor, they can use services of third parties:
- For storing data within and outside of Malaysia, whichever one is deemed most reasonable by Organiser;
- For development or implementation of programmes, products or services as it may deem necessary;
- For outsourcing of any programme(s), event(s), talk(s), demonstration(s) and/or any activities;
- For promotional, marketing and/or administrative purposes;
- For all purposes as required by law, including without limitation court proceedings, criminal investigations or prosecutions or where so ordered by any competent authority;
- In connection with any proposed novation, assignment, transfer, sale, lease, license, partnership, joint-organising and/or any collaboration where and when required in relation thereto.
Completion of the official entry form, including online registration, confirms the Participant’s agreement to abide by these Terms and Conditions and the Privacy Policy.
In consideration of the Participants’ use of the Official Website, the Participants agree to:
- Provide true, accurate, current and complete information contained in any registration form (such information being the "Registration Data");
- Maintain the security of the Participants’ password and identification; and
- Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. The Organiser may contact the Participants from time to time by email and/or mobile device. Any notice sent to the email address and mobile device registered with the Organiser shall be deemed as received by the Participants. If a Participant provides any information that is untrue, inaccurate, not current or incomplete, or the Organiser has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Organiser may suspend or terminate the Participant's registration and refuse the Participant any and all future use of the Official Website (or any parts thereof).
The Organiser reserves the right to cancel or postpone the Event at any time without prior notice to Participants, in which case the Organiser will make effort to inform Participants prior to the date of the Event. If the Event has to be cancelled or postponed, there shall be no refund in whole or part unless the Organiser deems fit to give a refund. The Organiser, Sponsors and Affiliates (defined below) shall not be held liable for any loss or inconvenience caused. The "Affiliates" shall include the Event co-organisers, co-sponsors, partners, volunteers, and any entity or person that provided products or services for the Event and Event activities.
The Organiser reserves the right to change the start time or format of the Event. In the event of a change of start time or format, Participants will be notified of the revised start time or format with as much notice as reasonably practicable. No refund in whole or part shall be made for any change in start time or format of the Event.
Participants take part solely at their own risk and the Organiser, Sponsors and Affiliates will not be responsible or held liable for any injury, damage, death or other loss howsoever arising from training for, before, during, or after participation in the Event or Event activities. Participants are strongly encouraged to go for a medical examination and/or consult their medical practitioner prior to registration and before the race day. Participants must accept and understand that they must have the physical fitness suitable for the category that they registered for, by the day of the race.
The Organiser reserves the right to use any photographs (including those of Participants), motion pictures, recordings, or any other media records of the Event (including any programme(s), event(s), talk(s), demonstration(s) or any other activities associated before, during or after the Event, for any legitimate purpose including commercial advertising, publicity purposes and distribution to Sponsors anywhere in the world.
The Organiser reserves the right to limit and/or refuse entry to the Event and/or other programme(s), event(s), talk(s), demonstration(s) or any other activities involving the Organiser and the Sponsors without giving any reason and/or notice.
The Organiser will not entertain nor be in any way responsible for any disputes arising from incomplete or inaccurate entry details in the registration form. No refund will be made for wrongful or multiple registration.
Participants are unable to modify their shirt size once registration is completed and All T-shirts measurement is subject to 1-2 cm tolerance , any request of size change will not be entertained. The Organiser will provide the T-shirt based on the specified size stated in the registration form. (If any of the specific sizes are unavailable, the Organiser has the right to replace the stated sizes with a different size).
The Organiser reserves the right to cancel and/or add any race category without prior notice to Participants.
There is only one (1) category and distance of 10KM available.
Participants below the age of 18 are required to obtain their legal parental / guardian consent and complete the relevant indemnity declaration form during registration, failing which, the Organiser reserves the right to refuse entry to that Participant. Participants below the age of 18 should be accompanied and closely supervised by a responsible adult at all times. The Organiser accepts no responsibility for any accidents or injuries sustained whilst taking part in the Capybara Virtual Run 2024.
Registration Fees to enter the Event are RM68 for Early Bird Package and RM88 for Normal Package. Optional Add On from Early Bird and Normal package to Premium Package is RM80. Change of package is not allowed once registration has been completed.
There are no designated race routes for the Event. Participants can choose their own route and location. Participants are encouraged to choose a route that is safe and has a strong GPS signal.
Participants are required to complete their registered distance anytime and anywhere outdoors in multiple runs during the Capybara Virtual Run 2024 period, i.e., between 12.00 am, 20 September and 11.59 pm, 1 November 2024 (GMT +8).
There is no official app for the Event. Participants can track their run through any GPS running device or GPS running app.
Participants are required to submit their run record using one of the options outlined on the Official Website between 12.00 am, 20 September and 11.59 pm, 3 November 2024 (GMT+8) (the "Record Submission Period").
The Organiser reserves the right to seek further clarification and/or remove a Participant’s result if that Participant is found not having covered the entire distance or followed the outlined procedure.
The Organiser will deliver the virtual run merchandise or entitlements, which includes the E-certificate, event running tee, finisher medals and other goodies, to the shipping address provided by participants during registration, once participants have submitted their race results to the official website within the Submission Period.
Visuals of entitlements are for illustration purposes. The actual entitlements might have slight differences in colour and/or size. The colour, design and/or materials of all entitlements are subject to change without notice.
The Organiser reserves the right to amend the Terms and Conditions at any time, at its sole discretion, without any prior notice.