Pets.
Glass containers.
Illegal, hazardous, or combustible items.
Transport devices with wheels (except wheelchairs), including without limitation skateboards, scooters, in-line skates, or shoes with built-in wheels.
Remote-controlled devices and unmanned aerial vehicles (drones).
Suitcases, coolers, or backpacks, with or without wheels, larger than 55 x 35 x 25cm.
Folding chairs.
Weapons or items that appear to be used as weapons.
Face coverings, except for religious or medical purposes, or masks.
Items (including clothing) with language or imagery offensive to the general culture of Malaysia having regard to the nature of the event as an entertainment facility.
[Café] - Outside food and beverage, except for bottled water, medicine, and baby food or milk formula.
[Merchandise Store & Photo Zone] - No food or beverages are permitted once you’ve entered the photo zone and merchandise store.
Please ensure that you purchase packages only from TICKET2U. Second-hand distributors are not official ticketing sites, and tickets purchased through these resellers and non-official ticketing sites may not be valid.
All packages purchased are non-refundable.
Packages can be purchased in person at our ticket kiosks. We recommend purchasing a package and reserving a visiting time slot in advance online to guarantee your entry time, as it is possible for entry time slots to sell out.
Timed entrance to the café is intended to ensure a seamless transition and to guarantee a delightful dining experience.
Guests who arrive at the café more than 10 minutes after the entry time for their chosen session are not guaranteed immediate access. We will do our best to accommodate you as capacity allows in the next available entry group after granting access to all ticket buyers.
Rest assured, if you are unable to attend on your chosen date and session, entry will still be valid for one month from your chosen date through the normal walk-in lane, on a first-come, first-served basis (subject to availability).
Children under 90cm in height do not require an admission code to enter the photo zone and can enter with any paying adult.
If you have questions or experience issues purchasing tickets online, please contact Ticket2u support via email at [email protected] or through the Ticket2u live chat.
All packages include admission to the photo zone for single admission only. Re-entry is not permitted.
Daily maximum capacity is enforced to ensure smooth traffic flow in the café.
Packages are transferable as long as they have not been used.
By purchasing a package and reserving your visiting date and session online, you will enter the café through the reserved access lane with your chosen date and session, while daily walk-in ticket availability is subject to a limited quota and through the normal walk-in lane only.
By using the online ticketing facility and/or by admission to the event, you consent to the collection and use of your personal information, including name, phone number, and email, in accordance with the terms herein and the event Privacy Policy. Where consent is required from those under the age of eighteen, the consent of the parent, guardian, or person who has parental responsibility is deemed by using the event online ticketing facility. Although the policy has been developed to take account of changes in Internet technology, it is subject to change, and any such changes will be notified on this page.
The use of your above-mentioned personal information shall include your name, phone number, and email during your arrival at the event.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you.
Credit card information provided is only retained for the purpose of the transaction.
If you are using a web browser set to high security, you may experience difficulties using this facility.