General Sales Conditions 

1. All tickets will be sold online and issued electronically only.
2. Tickets are non-refundable and non-exchangeable under any circumstances. 
3. In the event of a postponement, all tickets will remain valid for the new date. Refunds may be considered on a case-by-case basis.
4. No admission for patrons under the age of 18 years for the music festival area on the 19th of April only. 
5. Adult Ticket holders are responsible for taking note of any entry conditions or restrictions imposed on minimum children's admission age.
6. Please remember to keep your wristband securely once it has been issued to you at check-in. Your wristband is required for entry to the venue, and, if lost, the event organizer reserves the right to deny re-entry.
7. The price of the ticket shall be the price set at the time the order for the ticket is accepted. Ticket price exclusive of handling fee ticketing fee & etc.
8. For the avoidance of doubt, one (1) ID can only be used to purchase up to SIX (6) tickets per transaction.
9. Please ensure that the ticket purchase under you is not shared with any other third party.
10. For those who purchase on behalf of your friend/family, please ensure the ticket is only given to the right person.
11. For multiple ticket purchasers, you are solely responsible for all the tickets under your purchase.
12. In the event of any change of the Identity Card(s) submitted during the online purchase, the current valid Identity Card must be produced before Ticket2u customer service agents or any such authorized personnel are registered. Ticket2u/Organizer customer service reserves the right to request further confirmation or documents to verify the ID of the purchaser. In the event the confirmation or documents provided are insufficient to verify the ID of the purchaser, Ticket2u/Organizer ground floor staff reserve the absolute right to refuse hall entry.
13. The purchaser must be able to show, for registration purposes, the e-confirmation verification sent to the purchaser and a clear soft copy of the Identity card submitted online during the ticket purchase online. On-ground access control procedure and method are bound by the Terms & Conditions of sale specified here in and any other provision as may be specified from time to time.
14. Purchasers MUST show their original Identity Card and confirmation email with a QR code upon collection. In the event the confirmation or documents provided are insufficient to verify the ID of the individual and/or purchaser, the Organizer reserves the absolute right to refuse the ticket holder to enter the hall.
15. Third parties are not allowed to enter the event hall.
16. A valid QR code ticket must be produced to get into the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.
17. The resale of tickets is strictly prohibited. Ticket2u reserves the right to cancel any tickets that have been found resold.
18. Ticket2u will not be responsible for any ticket/wristband that is lost, stolen or destroyed. Buyers are responsible for ensuring that your contact information (Such as email and personal details provided at the time of purchase is correct and current/latest information. We are not responsible where incorrect information results in an undelivered product.
19. If in the case of duplicate access on the event day, you are require showing proof of purchase, if fail to provide the required evidence, no entry will be allowed.
20. Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
21. Information is collected from those registering with ticket2u to facilitate tickets or other services available. The information is collected and used in accordance with our Private Policy. 
22. The information collected from those registering with ticket2u for marketing promotion will be processed in accordance with the Personal Data Protection Notice Policy. By registering, the Registrant provide his/her consent to ticket2u / organiser in processing their information and permits sponsors, partners and/or authorised parties to contact the Registrant to receive marketing materials and communications for future events, promotions and any other marketing and promotional activities.
23. Purchase from Unauthorised Sources / Refusal of Admission
    • Purchase of tickets shall only be made on our designated website at https://www.ticket2u.com.my/(“Website”), Any Ticket purchased from any other source may be unauthorised copies and purchaser(s) may be refused admittance to the Event.
    • If the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.
    • Ticket2u/Organizer reserves the right, without refund of any amount paid, to refuse admission to, and/or eject any person whose behaviour does not comply with the rules and regulations set forth by us and/or the venue.
24. Tickets are non-transferable. Ticket2U reserves the right to cancel any tickets found to be maliciously transferred.
25. Weather condition 
    • This is an outdoor event, it might be under raining - Raincoat will be available for purchase at the venue. 
    • The show will continue if there are raining.
26. Delay & Postponement
    • Ticket2u does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferrable nor refundable unless otherwise permitted under the paragraph below.
    • In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
    • Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
27. Cancellation 
    • Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
    • In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances 
    • Ticket2u/Organizer reserves the right to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
28. Consent
    • During the Event (including entry into the Event), the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
29. Assumption of Risk
    • The ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring before, during or after the actual Event, including but not limited to any death, personal injury, loss, damage or liability.
30. Changes to Event
    • The Organizer reserves the right to withdraw, replace, add or substitute any players and or vary advertised programmes, event times, seating arrangements, court position and audience capacity without prior notice. The organizer does not offer ticket refunds or seat changes due to the circumstances mentioned above.
    • Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
31. Recording/ Audiotaping
    • No photography, audio or video recording is allowed during the Event.
32. Amendments
    • Ticket2u/Organizer reserves the right to supplement, add, change or amend any of these terms and conditions at any time and at its sole and absolute discretion without prior notice.
33. Other Terms & Conditions
    • All other ticketing, venue & event entry terms & conditions apply