Contact Centres Asia 2016 will be organized at Intercontinental Kuala Lumpur on 1 - 2 March 2016.

* In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organisations to withstand the onslaught of heightened expectations from increasingly sophisticated and demanding customers. With contact centres constantly evolving to meet the omni-channel environment demanded by customers, how do you balance efficiency, performance and costs while investing in the right technology and infrastructure required to success?

The Contact Centres Asia Summit 2016 held in Kuala Lumpur combines best practice sessions with discussion roundtables for problem solving, idea exchanges and debate on the hottest topics on contact centre and customer service across Asia.

This is the premier event for peer-to-peer networking which gives you unlimited access to thought leadership from industry movers and shakers both locally and regionally. With functional roundtable discussions, deep-dive into pressing issues that are top of your agenda today.

* For register information, please visit to this website https://register.iqpc.com/SRS.aspx?eventid=1000504&srs_eventid=1000504&srs_pg=DelegatePage&srs_ln=eng&srs_vn=1